Intro

Change, as they say, is constant. Like death and taxes, you can count on the fact that change is unavoidable.

But change isn’t like death nor taxes.

We often think that change is happening to us, when in fact, change is happening for us. It aids our personal growth, allows us to evolve as a society and encourages us to continually add value to our organisations.

In fact, how we respond to change is a crucial determinant on our happiness, success and relationships.

But the fact remains: If you do not experience it often, it will feel uncomfortable, unsettling and quite often, out of our control.

The challenge

Such was the case for HarperCollins Publishers Australia – one of the world’s largest and Australia’s oldest publishing house.

Few industries have experienced change like the publishing industry has over the last 5 years.

Facing unprecedented disruption and margin pressure due to significant technological change, foreign competition and changes to consumer reading habits, the need to adapt and innovate has never been more critical.

Teams everywhere – regardless of industry – are now required to work smarter, with less people and at a rate never before experienced, and leaders everywhere have the very important task of keeping morale high while continuing to deliver through the constant disruption.

The solution

TDC Global were engaged to create a bespoke Resilience Leadership Capability series, designed to equip and retain their top talent.

The program ran over 3 separate sessions and focussed on the 3 biggest challenges that they faced as a company:

Stress
Mastery
Change
Management
Resilience
barriers

We saw a diverse mix of seniority and job functions from all corners of the business – from Sales and Marketing through to Editorial and Customer Service – many of whom had not worked together before.

We worked closely with participants, direct managers and senior management to create a Learning and Development program that would not only address immediate growth areas, but to also do so in a way that would be easily transferable to the wider team and scalable to allow for greater impact.

The company: Harper Collins
Service: Consulting & Bespoke Training

The course was fantastic. It provides you with the tools to encourage, empower, and the ability to negotiate when needed. My sales team will benefit from what I learnt and experienced during the day. The EQ test results were fascinating and provided a real insight into what areas I need to improve. A great day worth experiencing. The feedback I have had from all the participants, their managers and what I’ve observed myself is the program was highly effective – and the positive energy and change it has created in employee behaviours has been nothing short of amazing.
Harper Collins Publishers, Director of People and Technology

The results & takeaways

Through end-to-end diagnostic, we were thrilled to see that these groups
average Resilience Capability rating had increased from 2.7 to 4.3 out of 5 – a 60% increase!

Further to this, participants shared the following progress highlights:

Being more considered
before responding to a problem
Shift in attitude
and not taking situations personally
Letting their team speak more
and express their concerns (and successes)
Understanding the
Change Management Cycle
and coaching team members
through the stages
Less context switching
better focus on one task at a time
Deeper understanding of EQ
to know when making Emotional decisions vs logical
Using
Design Thinking techniques
to identify areas to save money

Trusted by world-leading brands

Discover the impact from leading organisations that partner with us

Director - Global Learning Culture & Experience, ADOBE
We have partnered with TDC Global because our values are aligned. We feel that we have a like-minded approach to improving careers in tech, female leadership, diversity and inclusion. We are really impressed with the strength of the partnership, with the discussions that we've had, and with the shared aspiration for making sure that our workplaces and our workforces are representative and are gender balanced.

Director, HR Business Partnership APJ, New Relic APAC
After each of the sessions, we ran the post-program survey and we saw a clear impact with the increase in understanding and confidence levels of diversity, equity, inclusion, and allyship. The participants were highly engaged and we saw them being very brave, open and vulnerable. Finally, being able to have those conversations in the team has also fostered greater connections, which we can feel ever since the workshop.

Head of Training & Certification, Amazon Web Services
TDC Global brought our vision to life and worked consistently to maximise its success. It has been an incredible partnership and we are so appreciative of the tremendous work that they have consistently put in. Every team member has supported our mission with so much enthusiasm and it’s been a true pleasure to work with them. We are very proud of the impact that we have been able to achieve through SheDares and the number of women that we have reached and inspired to consider a career in technology, and provide them with pathways to entry. We look forward to continuing to drive impact together in the future.

Chief People Officer, HOYTS
The Future Leaders program facilitated by TDC Global was received so positively from our team, with many stating it as the most beneficial leadership program they’ve participated in. This particular group of Managers are at the forefront of our business every day, managing our cinema operations and our largest teams. It provided them with the opportunity to spend time reflecting to better understand themselves as leaders, their environment, and broaden their range of influence to development their leadership style and approach to the myriad of challenges they face.

Head of Digital Consulting, Webprofits
TDC Global put together a bespoke training for my team, and they nailed it. They understood the complexities my team were faced with, they took on our language and our challenges and made the content relevant, engaging and massively thought provoking. The team engaged and took a lot from it - mainly just wanting more and more from them!

Learning & Development Manager, en world Japan
Thank you for another wonderful workshop! The energy was inspirational, and you could feel the leadership confidence in the room growing and growing. Always awesome to work with TDC Global as we strive to make a more inclusive environment that ensures anyone from any background can thrive and succeed.

eBusiness Implementation Manager , Computershare
I came with a demotivated approach to my leadership style and how I had been performing, having not been challenged for a while except with workload. Day 2 was an invigorating day with exceptional speakers who woke 'ME' up and cleared my head.

Media Account Manager, Zenith Media
It was such a great experience, I was really inspired to meet so many fantastic women and participate in some really thought provoking and challenging workshops. I think that all of the events were excellent. Particular highlights were absolutely the dinner with a mentor which was so so so valuable and the workshop intensives.

Senior Account Manager, Canon Australia
This was the best training experience I have been to because we not only learnt some invaluable lessons from a personal perspective, we also learnt how to pass this on to our teams, whilst forging some really great relationships/contacts along the way. I really enjoyed having different presenters for each think tank - particularly as each of them were really engaging and practical.

Marketing Director, APN Outdoor
The program was well-balanced, inspiring, great selection of speakers and the dinner with a mentor was a brilliant opportunity to meet and ask questions of inspiring women in leadership. Meeting the amazing cohort of women - we had a terrific group and I learnt a lot from each of them, connected with lots of them and feel like I have come away with an inspiring network of even more women. The panel was so good and the little nuggets of gold they all offered was really valuable.

Office Manager, BCG Consulting
I found the program extremely inspiring and well thought out, the content and external facilitators were engaging. Resilience, leadership and negotiation were extremely applicable to my role and dinner with the mentor was fantastic. Very intimate and inspiring. Project management and design thinking were not as applicable to me but still very interesting. Dinner with a mentor is just amazing, this was so intimate and meaningful and I left feeling very inspired.

Team Leader, HCF Australia
I got so much out of completing the course. Personally & professionally. The Networking drinks were a great way to break the ice and meet some people prior to starting. I particularly enjoyed the Fireside Chat and listening to different opinions and stories. The Think Tanks were varied and some were more relevant to my role than others, however I took valuable feedback from every one that could still be implanted in my day to day.

Account Director, Starcom
I feel like 3 weeks on I feel even more value from this course than I did the days after. I came away with so much information in my brain I had no idea how I would implement it. As all the leaders said "practice, practice, practice" and I have used so much already and am even working with HR on my learning for internal training.

Audit Manager, HILTI
I am really grateful that I got the opportunity to join this program. The most important take-away I have from this program is that I have a different way of evaluating myself, which in turns makes me more confident in who I am. It is also great to know that I am not alone in this journey and that I am sharing the same path with so many like minded young women out there.

Community Development Adviser, Outside The Box
Working with TDC Global has given our team a space and the tools to reflect on their individual skills as leaders as well as identifying our shared values of leadership - for planning and embedding new workplace initiatives that support this.

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